Roll-out, Training and Production Support

SSG has provided roll-out and training support for numerous IT systems. Our roll-out support follows the priorities and input of our customers to ensure the phases of the roll-out are properly planned. SSG also leads ongoing operations and supports production applications to identify, log, triage and address any application issues or maintenance jobs that are required.

Roll-out Planning and Reporting

  • Test Strategy and Test Plans
  • Effort and Time Estimation
  • Defect Lifecycle and Management

Training

  • Training registration
  • Classroom training
  • Floor support and training post launch

Ongoing Operations

  • Incident Management
  • Ongoing system maintenance
  • Help Desk support